This guide outlines the steps to purchase a Bitsgap subscription plan using cryptocurrency. A video tutorial is also available for additional assistance.
Overview
Watch Our Quick Video Guide: How to Pay with Cryptocurrency: Elevate Your Bitsgap Plan Today!
Step-by-Step Instructions
1. Access the Plans Page
- Log in to your Bitsgap account.
- Click on your profile button and select [Extend] or [Upgrade] next to your current plan information.
2. Choose a Subscription Plan
- On the pricing page, select the plan you wish to purchase.
- Click [Extend subscription] or [Upgrade to...].
3. Select the Payment Method
- Choose Cryptocurrency as your payment method.
- Click [Purchase now] to proceed.
4. Select Payment Currency
- Choose your preferred cryptocurrency and click [Continue].
5. Enter Your Email Address
- Provide your email to confirm the payment and receive a receipt.
- Press [Continue].
6. Select the Blockchain Network
- For cryptocurrencies with multiple blockchain networks, ensure the network used for the transaction matches the one selected.
⚠️ Mismatched networks will result in irretrievably lost funds.
7. Send the Payment
- Coingate will display the required payment amount and the receiving address.
- Copy the address or click [Copy] and transfer the funds from your cryptocurrency wallet.
⚠️ Payments must be completed within 20 minutes to secure the rate. - Your subscription plan will update within 15–30 minutes of a successful payment.
Common Payment Issues
-
Payment Not Received Within 20 Minutes
- Cryptocurrency exchange wallets often have delays. Use an independent wallet for faster transactions.
-
Incorrect Payment Amount
- Exchanges may deduct withdrawal fees, causing underpayment. Verify the “Receive Amount” matches the Coingate invoice.
-
Network Mismatch
- Ensure the network selected matches the one used for the transaction.
What If the Payment Fails?
- If the payment window expires or the wrong amount is sent:
- Coingate will label the payment as "Expired."
- You will receive a refund link within 24 hours via email.
- Request a refund, which Coingate will process within 48 hours.
If no refund link is received, refer to the Expired Payment Article.
What's Next
- What Happens When Your Plan Expires: Find out how your account changes and what steps to take when your subscription plan expires.
- Upgrading Your Subscription: Unlock advanced features and enhance your trading experience by upgrading your plan.
Need Assistance?
If you encounter any issues or have questions, don’t hesitate to contact the Bitsgap Customer Support Team.